Great service, friendly accommodating staff. We love our settee.
Great sales service but very poor after sales. Our settee covers frayed but they said it was wear and tear and we should have taken out a 12 months warranty. We are only a couple with no children and take care of our suite. We had to pay a 60 out charge for them to send someone to have a look at the cushions, with no refund on this charge. The supplier agreed (Bouyant) if was a factory error and it was agreed they would send a replacement which they did. However Bouyant contacted us two weeks after the cushions had arrived to arrange for them to for them to be fitted but my husband had already struggled to fit them himself as Barkers did not tell us this and they just arrived by post. The settee arm also was dented but they were so awkward we have just left this. The lady on the phone was quite abrupt at Barkers which was not good for customer service. We try to use local companies to keep them going but to be honest this was a bad mistake. our last suite from SCS was much better and lasted longer. I definitely wont be going back to Barkers.
Delighted with all aspects of our dealings with Barkers. High quality furniture at great value for money prices. All the staff, in store and delivery/fitting were excellent.
From the store customer service to delivery was excellent. Also delighted with the quality and price of my sofas, that look fantastic in my lounge.
The staff in the office need to learn customer service on the telephone . They are blunt and sound very unhelpful. Aftercare is minus.
Barkers Furniture is a UK Furniture Store based in Sheffield, Yorkshire and the Humber. Barkers Furniture is located at 39 Burton St, Sheffield S6 2HH, UK.
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