Great support
I was in and out in a flash... great service.
Flex-e-rent is highly inappropriate. You need to open an account to hire, which has to be done through special sales people not in office. If you need speed or flexibility look elsewhere
Reserved online - no contact from company. Rang to ask if booking received and confirm a vehicle available and was assured there was but I needed my licence to book it (really - most companies do that at the time of hire). I confirmed the vehicle would be available still, and was a ssured a hold had been put on one so I could ring back in the morning with licence details.Rang back in the morning - no record of my enquiry, no van available, very unhelpful and unapologetic staff. Not impressed at all. Left me needing a van at less than 24 hours notice. Thankfully I found a far more helpful company who I will use again in the future.
Hired a van - there was much faffing about finding the exact paperwork. Apparently a proof of address that was 3 months and 1 week old could not be accepted and I had to run around getting a week newer proof of address!!. I was told to return the van with the exact same amount of fuel that it left with - which of course is fair enough BUT unlike most hire companies who fill their vehicles so you return them full, Burnt tree's tank was a quarter full. It is virtually impossible to "guess" how much fuel to put in so the customer nearly always puts more fuel than needed. It cost me significantly more than it should have. Overall with jobsworth staff and crazy protocols, it was not a good experience. There are better van hire companies out there than this
Enterprise Flex-E-Rent - Commercial Vehicle & Van Hire Sheffield is a UK Car Rental based in Sheffield, Yorkshire and the Humber. Enterprise Flex-E-Rent - Commercial Vehicle & Van Hire Sheffield is located at 1 Lawrence St, Sheffield S9 3RG, UK.
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